Grimsby Town Football Club is currently recruiting Supporter Services Assistants to join the team, helping deliver a first-class experience for Mariners fans both in the Ticket Office and Club Shop.
As a Supporter Services Assistant, you will often be the first point of contact for supporters, playing an important role in ensuring every fan receives a friendly, professional and welcoming service whether visiting in person or getting in touch by phone or email.
This casual role offers the opportunity to work in a fast-paced environment at the heart of the football club, assisting supporters with ticket purchases, merchandise and general enquiries while helping to create a positive matchday experience.
Key Responsibilities
Ticket Office
- Deliver excellent supporter service at all times, helping to create an exceptional fan experience
- Greet supporters and provide information about upcoming fixtures and events
- Handle enquiries efficiently via telephone, email and face-to-face
- Sell memberships and matchday tickets, processing cash and card payments through the Club’s ticketing system
- Prepare matchday ticketing orders and passes for stadium access areas
- Resolve supporter ticketing issues, including lost or damaged tickets
- Build and maintain strong relationships with supporters
Club Shop
- Welcome supporters and provide product information, including advice on merchandise and sizing
- Accurately pick and prepare online orders for collection or dispatch
- Process transactions including cash, card payments and refunds
- Arrange, price and display stock to maximise sales
- Receive, unpack, store and replenish new deliveries
- Maintain a clean, tidy and safe retail environment
- Open and close the shop, including cashing up procedures
- Assist with stocktaking when required
About The Role
These are casual positions, so applicants must have a flexible approach to work and be available to work evenings, weekends and matchdays in line with the Club’s fixture schedule.
Skills & Experience
The Club is looking for individuals who can demonstrate:
- Previous experience in a similar customer or supporter service role
- A positive, polished and professional approach
- Strong teamwork skills, alongside the ability to work independently
- Excellent communication and interpersonal skills
- Confidence using computer-based booking systems and Microsoft Office (Excel, Word and Outlook)
- Strong organisation and multitasking ability in a fast-paced environment
- Attentiveness and situational awareness
- The ability to stay calm and organised under pressure
- Active listening and effective communication skills
- A passionate and hardworking attitude
How To Apply
If you, or someone you know, has the skills and experience we’re looking for, we would love to hear from you.
Please submit a current CV and covering letter to HR@gtfc.co.uk.
Join us and help deliver a fantastic experience for supporters at Blundell Park.
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